Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Returns and Exchanges:

Your best insurance against returns are the volume calculator and your previous surfing history.

Your previous surfing history can help by considering two questions:

1) Are you getting into waves really easy on your current shortboard but feeling it draw too wide of turns and speed past buttery sections too fast? Try voluming your new shortboard down .5 liters so that it knifes into wave faces better. (Another option - if you’re riding a groveler like the Seaside, Baked Potato, keep your same volume and try a shortboard like the Gamma, FRK or Cymatic because they're less focused on wave catching and more focused on ripping.)

2) Are you ripping the bag out of great waves on your shortboard but struggling to catch the weak and gutless ones? Try voluming up your shortboard .5 liters to catch waves easier. (Another option - if you’re riding a shortboard like the FRK or Cymatic, try keeping your same volume and ordering a Seaside, Baked Potato or other groveler because they're less focused on ripping and more focused on wave catching).

Between the volume calculator and your understanding of what volumes you like in your current boards, you can eliminate 99% of the possibility you’ll want to return your board.

However in the 1% likelihood you think something is wrong with your board’s ability to perform due to some kind of defect (before you wax it or surf it) please:

• Send an email : eu.support@firewiresurfboards.com

• Include your full name and address

• Your phone number.

Proof of purchase as well as order number.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at eu.support@firewiresurfboards.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at eu.support@firewiresurfboards.com and send your item to:

Firewire Europe Lda
Parque Empresarial Albiz – AICEP
Rua Carlos Lopes – Casal do Marmelo
Armazém Warehouse F
2635-206 Albarraque, Rio de Mouro
Portugal

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Firewire Europe Lda
Parque Empresarial Albiz – AICEP
Rua Carlos Lopes – Casal do Marmelo
Armazém Warehouse F
2635-206 Albarraque, Rio de Mouro
Portugal

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.